Abdul Kadir Othman, Lailatul Faizah Abu Hassan, Muhammad Anuar Mohd Ibrahim, Nur Sazatul Anira Sapuan, Muhammad Sofiq Saripin, and Zaidatul Nadhirah Roslan, “FACTORS THAT INFLUENCE CUSTOMER LOYALTY IN USING E-COMMERCE”, JIMS, vol. 2, no. 2, pp. 43–58, Feb. 2020.