The Moderating Role Of Spiritual Intelligence On The Relationship Between Job Stress And Job Performance Of Employees In A Banking Sector

Abstract

In the modern work environment described with towering expectations and soaring competition, employees are expected to perform at their best capabilities. These extremely high expectations especially in a banking sector can lead to the emergence of stress among employees. At the end of the day, stressful employees might end up with low performance. However, with the moderating effect of spiritual intelligence, this unfavourable situation can be converted into positive outcome as employees are able to accept a stressful event and turn it into a positive one. This study is intended to examine the moderating effect of spiritual intelligence on the link between stress and job performance. An analysis of 106 data using multiple regression analysis revealed that behavioural stress is significant to influence job performance. Two dimensions of Spiritual Intelligence; namely, Personal Meaning Production and Transcendental Awareness, are also found to significantly moderate the relationships between behavioural stress and job performance. These findings indicate the importance of spiritual intelligence in enhancing the relationship between behavioural stress and job performance. The implications of the study are further discussed.